What Happens When You Call the AA Hotline?

Will I get to talk to an actual person? Will I have to give them all my personal info? Will I get the answers I need?

If you’ve never called the AA hotline, your head is probably spinning with questions as your finger pauses over the phone. You need to talk to someone about alcoholism, but you’re not sure if calling the hotline is a good idea.

You’ve got questions, and we’ve got the answers.


Call 800-839-1686 Toll Free. Privacy Guaranteed. No Commitment.

Help is standing by 24 hours a day, 7 days a week.
Who Answers?


What You Need to Know Before Calling the AA Hotline

  • Will I get to speak to a human being?

Yes. A real person will answer your call. Not a machine. Not a recording.  You can speak with a live human being about your questions and concerns.

  • Can I call any time?

Yes. The organizers of AA know that people need support outside of normal business hours. The hotline is available 24 hours a day, 365 days a year. That includes holidays.

  • Is the call anonymous?

Yes. AA does not keep a record of your identity. If you want someone to follow up with you, and you decide to provide contact information, you can. But no one is going to call or email or send letters in the mail (or give your information to anyone else) unless you specifically request this.

  • Is the call free?

Yes. There is no charge for calling the AA hotline.

What to Expect During Your Call

  • If I call the hotline, am I obligated in any way?

Nope. The call is obligation-free. Calling the hotline does not obligate you to attend a meeting, donate money, or do anything else.

  • Will I get answers right away?

If you call with a question about AA, someone can typically provide the information you need right away.

  • What if I decide I don’t want help from AA?

That’s ok. Feel free to call and get any information you need. If you decide not to pursue AA or other resources AA can provide, that’s up to you. AA will not hassle or hound you.

  • What types of questions can an AA hotline operator help me with?

AA hotline operators can help you find AA meetings in your area and answer questions about what you can expect at a meeting. They can also answer questions about where to find treatment and detox centers in your area.

If you need information about groups to help with other addictions, you can get that info from the AA hotline. Information about Al-Anon (support for family and friends of those who are struggling with alcoholism) is also available from the AA hotline.

  • Is calling the hotline “Step 1”?

Well, it could be—at least partly. In the 12 Steps of AA, the first step is admitting you are powerless over alcohol – that your life has become unmanageable. If you’re calling because you’ve reached this point, then you could be taking the first step, or at least moving toward that first step. But keep in mind that you don’t have to be at that point to call.

  • What if there aren’t any AA groups in my area?

That’s ok. No matter where you are, feel free to call. The AA hotline can put you in touch with people who can help.

Plus, if you’re calling for help to find a group, you might be surprised at the options. With virtual groups now available, it’s easier than ever to connect with an AA group even if there aren’t any nearby.

Important AA Hotline Details

  • What’s the AA hotline number?

AA maintains hotline numbers across the country and around the world.

  • Should I call the AA hotline?

Why not? With no obligation and no cost, there’s nothing to lose…and plenty to gain.


Call 800-839-1686 Toll Free. Privacy Guaranteed. No Commitment.

Help is standing by 24 hours a day, 7 days a week.
Who Answers?


Thank God for people at the end of the phone 24/7 to handle calls from people like me, with nowhere left to go, no excuses. – Anonymous

If you or someone you love is experiencing a substance use disorder, help is available. Call 800-839-1686Who Answers? today to speak with a treatment specialist.


Where do calls go?

Calls to numbers on a specific treatment center listing will be routed to that treatment center. Additional calls will also be forwarded and returned by a quality treatment center within the USA.

Calls to any general helpline (non-facility specific 1-8XX numbers) for your visit will be answered by a licensed drug and alcohol rehab facility, a paid advertiser on AlcoholicsAnonymous.com.

All calls are private and confidential.

Who Answers?